Allpress Wholesale Technical Support

The technical support we offer to our customers is second to none. If there’s anything odd happening with your machine, or you just want to yarn with one of the experts, never hesitate to give us a call.

If you’re working with the best coffee in the world, you need to be pairing it with the finest machinery to brew delicious espresso; and Iconic Flavour can only be brewed through well serviced and maintained espresso machines.

Our Experienced Team of In-House Espresso Technicians

All technical support for cafes is performed by a dedicated Allpress technician. You’re getting an absolute legend who understands the pressures of busy cafes and who will work with you to ensure your machinery is operating smoothly, year-round. We build servicing programs based on how much coffee you’re brewing to prevent machinery failure and prolong the life of your equipment. Most servicing is scheduled outside of busy service hours to ensure minimal downtime of your machine, meaning no lost sales.

Technical and machinery advice based on first-hand experience

We only recommend machinery and equipment that we’ve used in our own live cafe environments. We’ve experienced first-hand how consistent and reliable they are, which is why we provide them to our customers with the confidence that you’ll love them as much as we do.

All machines and grinders are bench tested in our workshops before they’re sent out for installation. This simple process exposes any factory faults and makes sure your cafe hits the ground running from day one.

Our Partnership with La Marzocco

For the past twenty-five years, we have been committed to using superior products; as such, we prefer to work with La Marzocco when it comes to providing machinery to our customers.

We have an innate understanding of how these machines operate and know how to ensure they’re brewing at their best for our cafe partners. Coming on board with Allpress guarantees you access to the finest espresso equipment on offer. From there, our in-house technical team provide regularly scheduled maintenance and on call espresso technical services to keep your business operating at its peak.

Emergency Response Technical Support

We have emergency support lines available for out of hours calls and on weekends, so our support team are never too far away. Many machinery issues can be resolved by our customer service teams, meaning you’re likely to learn some technical know-how for free over the phone from our team. All larger machinery issues get passed on to our techs for prioritised support.

Eliminating loss of sale

Our technical support for cafes is focused on eliminating loss of sales due to machinery breakdown. Although they specialise in espresso machine repair and service, Allpress techs know a thing or two about brewing our coffee too. Most were accomplished baristas before picking up the tools, so they know exactly how stressful it is if your machinery is playing up. If maintenance is required during service hours, our techs can lend a hand making coffee as they work.

If there’s something that can’t be fixed in your cafe, machinery is brought back to our workshops where we can get things running smoothly again. To eliminate downtime while your equipment is under repair, we have a range of backups ready to swap in while we fix machinery locally. When they’re not servicing or installing machinery, our techs are in-house rebuilding machines, restoring them to prime condition to be installed at new customer locations.

The technical support we offer to our customers is second to none. If there’s anything odd happening with your machine, or you just want to yarn with one of the experts, never hesitate to give us a call.

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