Are you a coffee enthusiast with a passion for building relationships? We are looking for a proactive and relationship-driven Customer Manager to nurture key customer partnerships and ensure every interaction adds value.
A little about us:
We are a team of Hospitality specialists, roasting and serving beautiful coffee in New Zealand, Australia, UK, Japan and Singapore. We are looking for someone who is proactive and resilient with a passion for growing, supporting and connecting with hospitality businesses to join our team in Auckland and continue to grow the Allpress throughout the North Island.
More on this exciting opportunity:
As a Customer Manager, you will be the face of our business, engaging with customers, and play a crucial role in building client relationships and supporting them build their businesses by understanding their goals, solving challenges alongside, generating excitement about our brands, and delivering an exceptional customer experience.
To be successful in this role, our ideal candidate will have proven experience in account management, preferably in the food and beverage industry. You will be an excellent communicator with strong interpersonal skills. You will be someone who is self-motivated, goal-oriented, and results-driven. With a passion for coffee and a strong desire to share your enthusiasm with others.
You will be working with dual brands, collaborate closely with internal teams across sales, Customer Service and Technical teams to deliver tailored solutions that strengthen customer loyalty and drive long-term growth.
About you:
Proven experience in account management, customer success, or a similar role
Ability to build and manage strong, trusted relationship with customers
Understand client needs and provide solutions that meet their business objectives
Monitor account performance and identify opportunities for improvement or growth
Exceptional communication, negotiation, and interpersonal skills
Great organisational skills and proven ability to forward plan
Be a team player, admin savvy, highly motivated and goal focused
Ability to manage multiple priorities in a fast-paced environment
A successful history of meeting company KPI’s
Possesses the knowledge to understand business P&L’s and confidently report these to customers
This is a permanent, full-time, position, 40 hours per week. Days of work are Monday to Friday. A full, clean drivers’ licence is a requirement, as well as the ability to travel regionally when monthly/when required.
Who doesn’t love a perk!
Company vehicle + parking
As much free coffee as you like at work
250g of beans to take home weekly in addition to online staff discounts for our products
A great company culture with breakfast clubs, Friday drinks, and social events
A free and confidential Employee Assistance Program
An annual $200 wellbeing voucher
A 12-week company paid parental leave policy
We love to grow our people:
Career development across multiple brands, Underground, Allpress & Asahi
Structured development plan to support you on your journey
A free access to LinkedIn Learning
Diversity at Allpress
Allpress is committed to being an inclusive organisation where all people feel valued, respected, and engaged.
We pledge a commitment to:
Building an inclusive team and community who represent all groups in society.
Empowering our people to continuously improve the way we work and promote equity.
Removing barriers and the influence of bias.
Creating a safe environment where we’re encouraged to speak out against discrimination in any form.
Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.