We’re looking for a Customer Manager to support our café partners across Northern NSW and the Mid North Coast.
About us
At Allpress Espresso, we’re here to brew better days for consumers, cafés, communities, and the planet. For over 30 years we’ve partnered with some of the best independent cafés around the world, building long-term relationships grounded in trust, craft and shared values.
Great coffee is only part of the story. Supporting our café partners with exceptional service, training and operational support is what helps businesses thrive and what makes the Allpress experience unique.
We’re looking for a Customer Manager to support our café partners across Northern NSW and the Mid North Coast.
This role is the primary point of contact for customers in the region, helping them succeed through strong relationship management, training, distribution support and operational coordination. You’ll work closely with the Queensland team and broader Australian teams to ensure customers receive exceptional support and that the Allpress brand experience is consistently delivered.
This is a hands-on role combining customer engagement, training, distribution coordination and operational support, making it ideal for someone who enjoys working closely with café businesses and helping them grow.
Regular travel across Northern NSW and the Mid North Coast will be required.
Build strong customer relationships
- Act as the main contact for Allpress customers in Northern NSW and the Mid North Coast
- Visit cafés regularly to support their success and maintain strong relationships
- Work with customers to understand their business goals and growth opportunities
- Support retention by proactively identifying opportunities for improvement and support
Support customer growth and performance
- Monitor customer performance and identify opportunities to grow sales and engagement
- Work with customers to develop joint business plans and long-term partnerships
- Support new site onboarding and ownership transitions
- Assist with customer events and brand activations
Deliver customer training and support
- Provide training and guidance to café teams on coffee preparation and service standards
- Support the development of training initiatives that improve coffee quality and customer experience
- Share product knowledge and updates with customers
Coordinate service and distribution
- Support day-to-day distribution coordination to ensure reliable deliveries
- Liaise with roastery and production teams on stock levels and requirements
- Ensure grinding, packing and dispatch meet Allpress quality standards
- Support efficient order management and customer service processes
Work collaboratively across the business
- Partner with Sales, Technical, Training, Customer Service and Marketing teams
- Support regional campaigns, events and customer engagement initiatives
- Share customer insights and feedback with the wider business
You’re someone who thrives on building relationships and helping customers succeed. You’re organised, proactive and comfortable balancing operational coordination with customer engagement.
You’ll bring:
- Experience in hospitality, coffee, customer management or account management
- Strong relationship-building and communication skills
- A passion for coffee and the café industry
- Great organisational skills and attention to detail
- Ability to travel regularly across Northern NSW and surrounding regions
- A proactive and solutions-focused mindset
Barista experience or coffee training experience is highly valued.
In addition to great company culture, we offer some nice staff perks including:
- Unlimited coffee at work plus beans to take home weekly
- A wellbeing allowance
- A free and confidential Employee Assistance Program
- Learning and development opportunities
- Genuine career progression within a global coffee business
Allpress is committed to being an inclusive organisation where all people feel valued, respected and engaged. We pledge a commitment to:
- Building inclusive teams that represent all groups in society
- Empowering our people to continuously improve the way we work and promote equity
- Removing barriers and the influence of bias
- Creating a safe environment where we’re encouraged to speak out against discrimination in any form
- Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work
If this sounds like you, please apply with your CV and a personalised cover letter telling us why you’d be a great fit for the